Before you go back inside
- Only re-enter when the fire department says the building is safe.
- Don't turn on electricity, gas or HVAC until a qualified professional has checked them. Running the HVAC can spread soot through the ducts.
- Wear gloves and a mask; soot and ash can irritate skin and lungs.
- Photograph everything for your insurance claim before cleaning or throwing anything out.
- Call your insurer to open a claim, and ask about temporary housing coverage if you can't stay in the home.
What fire and smoke restoration usually includes
- Securing the property: boarding windows and tarping the roof to prevent more damage.
- Water removal and drying from firefighting water.
- Soot removal from walls, ceilings and contents, using methods that match the type of soot.
- Odor removal, which may include cleaning, sealing and specialized equipment.
- Contents cleaning or pack-out of items that can be saved.
- Demolition and rebuild of materials that can't be restored.
Why speed matters
Soot is acidic and can discolor or corrode surfaces such as fixtures, countertops and electronics over time. Wet materials from firefighting can also start to grow mold. Getting cleaning and drying started early can reduce what has to be replaced.
Questions to ask a fire restoration contractor
- Can you show proof of licensing for repair work and proof of insurance?
- How will you remove smoke odor, and how will you confirm it's gone?
- Will you inventory and document damaged contents for my insurer?
- Do you handle the rebuild, or only cleanup?
- Will I get a written scope of work before repairs begin?
Frequently asked questions
Can smoke damage happen in rooms the fire didn't reach?
Yes. Smoke and soot travel through air and ducts, so rooms away from the fire can still have residue and odor.
Can I clean soot myself?
Light dusting can make some soot worse by smearing it into surfaces. For anything beyond a small area, ask a professional how they plan to clean the specific surfaces in your home.
Does homeowners insurance cover fire damage?
Many homeowners policies cover fire, but details vary. Check your policy or ask your agent about coverage for the structure, contents and additional living expenses.
Are you a restoration company?
No. We are a free referral service that connects homeowners with independent contractors and do not guarantee any contractor's work.
Also see: water damage restoration in Raleigh.